Technical support

We are happy to help you prepare and install your chosen handrail with some practical tips. Of course, our team is always available for additional questions or support.

How do I measure my handrail, and where do I place the connection?

Measuring a handrail differs for each type of staircase. The electrical connection can be provided either at the beginning or at the end of the handrail.  You can use the files below to find out exactly how to measure the desired handrail and where to provide the connection for smooth installation.

Zo bevestig je de handrail bij een rechte trap

Straight staircase

Zo bevestig je de handrail bij trap kwartdraai beneden

Quarter turn down

Zo bevestig je de handrail voor kwartdraai boven

Quarter turn above

Zo bevestig je de handrail voor 2x kwartdraai variant 1

Quarter turn up and down

Zo bevestig je de handrail voor kwartdraai 2x model 2

Double quarter-turn

Zo bevestig je de handrail voor kwartdraai midden

Quarter-turn centre

What are the options for fixing the handrail? 

The handrail can be placed against a classic brick wall (quick-build, concrete brick, concrete, sand-lime brick, etc.), as well against a Gyproc type stud wall, solid wooden wall, etc. A different attachment method can be chosen depending on the type of wall against which you want to attach.

onzichtbaar chemische verankering

Invisible chemical anchoring

Suitable for stone or concrete walls

Onzichtbare verankering op een houten wand

Invisible anchoring

Suitable for stud walls (OSB, gyproc, timber frame)

Zichtbare verankering

Visible anchoring

Suitable for all wall types but especially for gyproc without underlying OSB board

How do I install my handrail?

Installation of a handrail without LED lighting

The video below provides a step-by-step guide on how to install a genico handrail without LED lighting yourself.

Installation of a handrail with LED lighting

The video below provides a step-by-step guide on how to install a genico handrail with LED lighting yourself.

Design and order the handrail that suits you perfectly

Determine your preferences so you can immediately see what your personal handrail will look like. Satisfied with your design? At the touch of a button, our team will get to work for you.

Design and order

Are you unable to find what you’re looking for? 

Our FAQs leave no question unanswered.

Consult our FAQs